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Red Hat have become increasingly commercial under IBMs helm to the point where you have to ask, “where’s the added value?” Over the past 6 or 7 years, everytime we raise a support request with them (which is reasonably rare), it goes into the black hole of “it’s now with engineering” and we get an update once every 1 to 3 months along the lines of “the engineers are still working on this issue & we’ll update you if there’s anything further to report”. They reference internal ticket numbers that you dont have acccess to, so there’s no way to know if the issue is being actively worked on. These tickets literally stay open for years and often never get resolved. It makes me wonder whether “engineering” has become a euphemism for the upstream, unpaid developers.
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